Why use Macro Transcription and Billing Services
Assured Quality Standards complying US benchmarks
We use a six point quality check and a multi-tier quality assurance system in order to ensure that your documents are transcribed accurately and quickly. Our standard quality policy is derived from the AAMT policy and we deliver an accuracy rating of 98. MSPL guarantees quality levels of 98 or better for transcription accuracy. In addition, we warrant:
Transcription documents will contain all required components and information including Headers, Footers, and Dictation body.
Transcription reports will have the proper structure, format, content, spelling and grammar.
Transcribed reports will accurately reflect the meaning intended by the dictator, yet may be interpreted and edited by the transcriptionist in accordance with particular client requirements.
Transcribed reports will be created according to AAMT's Book of Style, unless client has specified differently.
MSPL commits to the quality standards set by the American Association of Medical Transcription (AAMT) and utilizes the AAMT scoring process of variable point deductions depending on error type. Each type of error is totaled by the number of incidences and deducted from the 100-point beginning. A report with 2 Medical Content errors (1 point each) and 1 Punctuation error (1/4 point) would have 2.25 points deducted from the initial 100 for a final score of 97.75, below the MSPL guarantee of 98.
Quality Assurance Procedures
MSPL includes quality assurance editing as part of the contracted line fee. For new clients, 100% of jobs are fully edited by our knowledgeable QA editors until grades of 98 and higher are consistently achieved on all report types. Our experience shows that two weeks of 100% editing are usually sufficient to achieve dependable, 98% results. Grammar, punctuation and medical terminology are included in QA editing. Account Specialists verify formatting and report types. MacroScribe® software features include:
1) Bookmarking the location of voice file questions
2) Listening options for QA editors and
3) English language, medical and pharmaceutical spellcheckers to assist the accuracy of our transcriptionists and QA editors.
India has emerged as the preferred global destination and the hub of IT Enabled Services due to large availability of skilled and cost efficient manpower and leveraging this advantage MSPL can deliver an average savings of 30% over other transcription strategies. Our technology and outsourcing model gives you incredible efficiencies compared to US based solutions. Also you can make huge savings on your capital expenditure on setting your own transcription facilities.
Turnaround Time Advantage
Having our production facilities in India we have a virtual time difference of 12 hours and leveraging this advantage the delivery of transcribed reports will adhere to contracted turnaround times which are always less that 24 hours and can be made available faster for critical reports.
Safety and Security of Data.
MSPL has developed its infrastructure, hardware and software architecture with security as a primary requirement. Redundancy has been engineered across all systems and products to ensure 100% uptime. MSPL's backup methodology includes daily full backups of all ASP servers. Our complete security systems and routines have been reviewed and engineered by industry consultants as well as MSPL staff. Security systems and procedures involve many areas including:
Physical security to computer room and it contents
Server security and administrator rights
Network security and firewalls
Web Security, encryption and access limitations
Disaster prevention and recovery
MSPL was specifically designed and engineered to meet the rigid standards of HIPAA compliance. We have built-in controls for security and auditing. Start with dictation, we audit who listens, transcribes, edits, views and signs. Printing and faxing audit trail details include user ID, workstation location, printer ID, time and date. With in-house transcriptionists all working on the same platform, transcription managers have unprecedented audit and user control. Finally, a system that recognizes your need to know and automatically creates the history of each transaction so audit reports of your staff and MSPL's staff are on-line and ready.
Security safeguards include VPN, triple DES Internet encryption, redundant system architecture and ASP center security for servers, networks, firewalls and computer room entrance. Disaster prevention and recovery is ensured.